1. Scope and Provider
These General Terms and Conditions ("Terms") govern the contractual relationship between:
KREATEL s.r.o.
Kapacká 183/53
065 41 Ľubotín
Slovak Republic

Company ID No. (IČO): 51 662 515
Tax ID No. (DIČ): 2120745297
VAT ID No. (IČ DPH): SK2120745297
Registered in the Commercial Register of the District Court Prešov, Section Sro, Insert No. 36250/P
– hereinafter referred to as the "Service Provider" –
and its customers or clients – hereinafter referred to as the "Customer."
These Terms apply to all offers, contracts, and services of the Service Provider, unless otherwise expressly agreed in writing between the parties.
2. Subject Matter of the Services
The Service Provider provides, in particular, electrical engineering and related services, including:Electrical installation, assembly, conversion, and reconstruction;Maintenance and repair of electrical systems;Installation and maintenance of switching, production, and fire alarm systems;Automation, control, and regulation technology;Switchgear cabinet construction;Installation of photovoltaic systems;Construction and conversion of energy and industrial plants;Cable laying and fiber optic network expansion;Installation of security and camera systems;Provision of qualified skilled personnel for industrial and construction projects.The specific scope of services results from the respective offer, order, works contract, service contract, or other written agreement between the parties.
3. Offer, Order, and Conclusion of Contract
Offers by the Service Provider are non-binding unless expressly designated as binding.A contract is concluded by:mutual signing of a contract;written acceptance of an offer;written order confirmation by the Service Provider; orcommencement of performance following prior agreement between the parties.Changes or additions to the agreed scope of services generally require written confirmation.
4. Customer's Duties to Cooperate
The Customer shall provide the Service Provider, in a timely manner, with all information, documents, permits, and technical data required for the performance of the services.The Customer shall in particular ensure:the agreed access to the site;suitable and safe working conditions;the provision of necessary technical documentation;the required official or operational permits;timely coordination with other companies involved in the project.Delays or additional expenses arising from the Customer's late or incomplete cooperation may be billed separately.
5. Prices and Payment Terms
All prices are quoted in Euro (EUR) plus the applicable statutory VAT, unless expressly agreed otherwise.Invoicing is based on the contract, the confirmed offer, or the services actually rendered.Invoices are to be settled by bank transfer within the payment period stated on the invoice or in the contract.In the event of late payment, the Service Provider is entitled to charge the statutory default interest and reminder fees, and to suspend further services until outstanding claims are settled.
6. Performance Deadlines and Delays
Performance and completion dates are only binding if expressly agreed in writing as binding.Deadlines shall be extended appropriately if delays arise due to:force majeure;official measures;unforeseeable technical circumstances;material or supply shortages;lack of cooperation by the Customer;delays by other companies involved in the project; orother circumstances beyond the Service Provider's control.The Service Provider shall inform the Customer of material delays as soon as they become apparent.
7. Acceptance and Notice of Defects
Where acceptance is provided for, the Customer shall inspect the services rendered without delay upon completion.Any recognizable defects must be reported to the Service Provider in writing without delay and as precisely as possible.The Service Provider is entitled to remedy justified defects within a reasonable period. The Service Provider must generally be given the opportunity to remedy the defect before the Customer engages third parties to remedy it.
8. Liability
The Service Provider is liable under mandatory statutory provisions for damages caused intentionally or through gross negligence.In cases of slight negligence, the Service Provider is liable only for breach of material contractual obligations, and only for foreseeable damage typical for this type of contract, to the extent permitted by law.Limitations of liability do not apply to:damages resulting from injury to life, body, or health;damages caused intentionally or through gross negligence;defects fraudulently concealed;mandatory statutory liability provisions.The Service Provider is not liable for damages or delays caused by incorrect information, unsuitable materials, instructions, or breaches of duty by the Customer or third parties.
9. Data Protection
The Service Provider processes personal data in accordance with applicable data protection regulations, in particular the European Union's General Data Protection Regulation ("GDPR") and applicable Slovak data protection provisions.Details on the processing of personal data are set out in the Privacy Policy published on the website.
10. Confidentiality
The parties undertake to treat confidential commercial, technical, and organizational information that becomes known to them in connection with the cooperation as confidential.This obligation does not apply to information that:is already publicly known;becomes publicly known without breach of a confidentiality obligation;must be disclosed due to statutory provisions or official order.
11. Force Majeure
Neither party is liable for the non-performance or delayed performance of its obligations if caused by an event of force majeure.Force majeure includes, in particular, natural disasters, war, civil unrest, epidemics, official measures, strikes, power outages, as well as serious and unforeseeable supply or transport disruptions.
12. Governing Law and Jurisdiction
The contractual relationship is governed by the law of the Slovak Republic, unless expressly agreed otherwise in writing between the parties.The parties shall endeavor to resolve disputes amicably in the first instance.If no amicable solution is reached and there is no differing contractual jurisdiction agreement, the courts of the Slovak Republic with subject-matter and territorial jurisdiction shall have jurisdiction.
13. Final Provisions
Should any provision of these Terms be wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.Deviating agreements, additions, or amendments generally require written form.The Service Provider is entitled to amend these Terms with effect for future contractual relationships. The respective current version will be published on the website.These General Terms and Conditions enter into force upon publication on the website.
Effective: August 2026